Frequently Asked Questions
Get all the answers you need about our smart home electronics and services.
What is the standard shipping timeframe for Proscenic orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
Does Proscenic offer a warranty on smart appliances?
Yes, all Proscenic products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship under normal use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
How can I download the Proscenic app for my smart vacuum?
The Proscenic app is available for free on both the Apple App Store and Google Play Store. Simply search for 'Proscenic' to download and sync your device.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Where can I purchase replacement filters and accessories?
Genuine replacement parts, including HEPA filters, brushes, and mop cloths, can be purchased directly through our official website under the 'Accessories' section.